We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type, referral source, length of visit and number of page views;

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services

(c) information that you provide to us for the purpose of registering with us

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters

(e) any other information that you choose to send to us

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and we will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many websites

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general non-marketing commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology you can inform us at any time if you no longer require marketing communications

(i) deal with enquiries and complaints made by or about you relating to the website;

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at www.paypal.com). We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.

(4) Disclosures

We may disclose information about you to any of our website administrator and office manager.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk; and

(d) to the purchaser or prospective purchaser of any business or asset which we are or are contemplating selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will NOT store any card payment or financial information about you.

We will store any personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential

(6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(7) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(10) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@high-access.co.uk or by post to Unit 7 Medlock Court, The City Works, Ashton Old Road, Manchester, M11 2NB

(11) Data controller

The data controller responsible for our website is Nomical Limited, Office 24, Evans Business Centre, Dane Street, Rochdale, Lancashire, OL12 6XB or email info@nomical.com

Definitions

The Company: High Access Maintenance Limited, Unit 7, Medlock Court, The City Works, Ashton Old Road, Openshaw, Manchester, M11 2NB

The Buyer/Customer: The purchaser of components/services from High Access Maintenance Limited

Conditions

Goods at all times remain the property of High Access Maintenance Limited until payment has been received and cleared in full.

The company offers a 30-day from invoice date Return To Base Warranty on all products unless otherwise advertised or stated. It is the responsibility of the buyer to return and collect goods to/from the company's premises.

Trademarks at all times remain the property of the registered owners.

All products are advertised subject to availability.

The Company reserves the right to charge carriage fees to the buyer in the returning/dispatching of goods.

All prices published include VAT at the ruling rate. Prices listed on the Company website, Company emailed offers and Company authorised external advertising are issued as guidelines only and do not constitute an offer to supply. In all cases Prices are subject to change without prior notice at the discretion of High Access Maintenance Limited.

The company reserves the right to decline service to any company or consumer.

Delivery charges are not included in any published prices. Delivery costs are subject to the weight of the item order and the prices are updated periodically and are subject to change without notice.

We deliver to the United Kingdom only. Delivery charges advertised apply to mainland destinations only, as extra charges to offshore or other unusual destinations may attract excess carriage rates. Customers will be notified before shipping if excess charges are relevant.

Postage and Dispatch Information

All UK Mainland deliveries are made using the Royal Mail 2nd Class Delivery Service

All items are usually delivered within 3-5 working days

Average dispatch times same working day by if ordered by 2pm

We only make one delivery charge for all orders where a postage charge is applicable including orders sent in one or more packages and orders with backordered items.

All dispatch and delivery times given are estimates, and we can give no guarantees on exact delivery times.

Warehouse Collection - Free Of Charge - Opening Hours: Monday to Friday - 8:30am till 4:30pm

Except where the buyer is dealing as a consumer (as defined in the unfair contract terms act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods, whether implies by Statute, Common Law or otherwise are excluded and the buyer warrants that the buyer is satisfied as to the suitability of the goods for the buyers purpose.

In all cases faulty goods must be reported within 48 hours of receipt.

In accordance with the distance selling regulations, the following applies to all mail order and E-Commerce contracts:

The buyer is entitled to return the goods within 7 working days for a refund subject to the following:

1) It is reasonable for the buyer to open the outer packaging and inspect the goods.

2) If the goods are not as specified, advertised or faulty, then the buyer may reject the goods under The Sales of Goods Act.

Whether goods are returned in a sellable condition is to be judged by the company.

The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving of faulty goods. Faulty goods received shall be dealt with as outlined below.

Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Unless otherwise agreed the Company may deliver by instalments and in such case each instalment shall be treated as a separate contract and any delay, default or non-delivery in respect of any instalment by the Company shall not entitle the buyer to cancel the remainder of the contract.

The Company cannot accept any returned goods found to fall into one or more of the following categories:-

The goods are in some way physically damaged by the buyer or a 3rd party agent on behalf of the buyer.

The goods are found not to have been sold to the customer by the Company.

The goods are found to have been repaired by the buyer or a 3rd party agent other than with specific authority from the Company.

The goods are outside the warranty limit

The goods have been returned without authority from the Company

Upon return of goods found to be faulty, the Company offers the following service:

To return a working replacement of equal or better specification to the customer within 30 days from the commencement of the contract. However in all cases the Company will endeavour to return goods within 7 working days of receipt. If, after 30 days, a replacement cannot be sent for whatever reason, a full refund will be

With respect to items sold at the shop, the Company offers the following services to buyers returning products:

Non faulty items returned to our premises complete with packaging, within 7 working days of purchase may obtain a full refund. Goods must be sellable as new in order to qualify for a full refund. Outside of 7 working days, non-faulty items will not be refunded under any circumstances.

Faulty non-repairable items returned within 30 days will be refunded or exchanged for an identical product

Except as may be implied by law, where the buyer is dealing as a consumer, in the event of any breach of these conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstance exceed the price of the goods, and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.

These terms and conditions are subject only to UK law.